Who operates Stockat
Cre8 Tech operates Stockat, also listed as “Stockat - Live Shopping.” Contact us about privacy at info@stockatapp.com.
Information we process
- Account information: email address, username, a protected password hash, account role, sign-in sessions, and your age and terms confirmations. Seller accounts also include shop names, descriptions and listing information.
- Shopping activity: products, follows, bookmarks, live offers, bids, order contents, prices, order/payment status and delivery information you provide. A seller handling an order can access the information needed to fulfill it.
- Content and interactions: show details, listing images, chat messages, reactions, reports, block relationships and available giveaway entries or fulfillment details. Public usernames, shops, listings, broadcasts and chat can be seen by other users.
- Camera and microphone: when you choose to broadcast and grant device permission, live audio and video are transmitted to viewers through our streaming services. Merely browsing does not require broadcasting. You can stop a broadcast or revoke permission in device settings. The current service does not offer a recording feature; viewers may independently capture content you make public.
- Technical information: network addresses, request and error information, session identifiers and connection information used by our hosting and live-delivery services. Your device stores credentials needed to maintain a session; the app uses platform secure storage for refresh credentials.
- Support: information you send by email, including account/order references and attachments.
Stockat currently has no connected live payment provider and does not collect card details through its own checkout. Do not send payment-card details in chat or support messages.
Why we use information
We use information to provide accounts, show products and broadcasts, deliver chat and bids, manage orders, prevent duplicate or unauthorized actions, moderate reports, respond to support requests and protect service reliability. We do not use the current app to sell personal information or provide behavioral advertising.
Who receives information
Public content is visible to its audience. Sellers receive relevant order and delivery information. Authorized support and moderation personnel can access information needed to handle an issue. Hosting, database, email and streaming providers process information to operate the service; the deployed service uses Hostinger hosting and Cloudflare for live media and updates. Infrastructure and SDK processing may occur outside your country. We may disclose relevant records when required by applicable law or to investigate fraud, abuse or security incidents.
Retention and account deletion
Account and content records remain while needed to operate your account and the service. You can delete your account in You → Account & safety or on our account deletion page. If you cannot sign in, contact support for help. Deletion revokes your sessions, anonymizes your account credentials/profile, removes your chat content, follows and bookmarks, and ends your seller shows and unsold listings.
Orders, accepted bids, financial/audit history and moderation evidence can remain after deletion to resolve existing transactions, disputes, fraud and safety issues. Deletion does not cancel accepted bids or existing purchases. Delivery addresses on completed or abandoned orders are cleared; addresses for active fulfillment remain until the order reaches a terminal state. Similar handling applies to giveaway fulfillment. Some records, including report evidence and order snapshots, may contain information supplied before deletion.
These retained transaction, audit and moderation records currently have no automatic fixed-age expiry. Their retention depends on the transaction, unresolved issues and applicable obligations. Backups may contain earlier copies and are not individually edited by the account-deletion action. Contact us for a review of specific retained information or backup-related questions; we will explain any information that must remain. We do not promise that deleting an account instantly removes every historical record.
Your choices
You can control camera/microphone permission, stop broadcasting, block users, report content and delete your account. Email us to request access or correction, ask about retained information, or raise a privacy concern. Requests may require identity verification and may be subject to obligations that require us to retain particular records.
Security and age eligibility
We use HTTPS, authenticated API access and access controls to protect information. No service can guarantee absolute security. Stockat accounts are intended for people aged 18 or older. If you believe someone under 18 has provided account information, contact us so we can investigate.
Changes and contact
We will update this page when our practices change and revise its date. Questions can be sent to info@stockatapp.com. See Support for account and safety help.