Contact Stockat
Email info@stockatapp.com. Stockat is operated by Cre8 Tech. Include your username, the affected show or order reference, and a short description. Do not send passwords, verification codes or card details.
Account access and deletion
For sign-in problems, email us from the address associated with your account. We may need to verify ownership before discussing private account information.
To permanently delete your account, use Delete account or You → Account & safety in the app. You will need your password. If you cannot sign in, email us for help with your deletion request. Read the privacy policy for information that remains after deletion.
Report content or block someone
Use the report button in a live show or shop, or the menu beside a chat message. Choose the reason and add useful details. You can also email a show link or message reference to support. Do not send illegal imagery.
Blocking limits interactions with that account while signed in. Manage blocked users under Account & safety. Blocking does not cancel existing orders or bids. See our community guidelines.
Orders and payment questions
Send your order reference and describe the issue, including missing items, an inaccurate listing or a delivery problem. Never share payment credentials in live chat. Stockat currently has no connected live payment provider: an order or bid is not proof of a completed payment. We do not claim that a payment was collected or a refund issued unless the relevant status confirms it.
Live camera or audio problems
Allow camera and microphone access only when you want to broadcast. Check the device’s app permissions and internet connection, then leave and rejoin the show. For persistent issues, include your device model, operating-system version and approximate time of the issue.
Privacy requests
For access, correction or deletion questions, email info@stockatapp.com with the subject “Stockat privacy request.” We may verify your identity before acting.